• Update: Shipping Schedule

    Tuesday, March 25, 2014

    3/25/2014— Updates

    Where we’re at on the reset issue:

    We got the pre-production boards back and have confirmed that the reset issue is fixed. But one of the parts used in the updated power plant did not perform to spec when placed on the Tessel (off-board tests worked fine, even when wired directly into the Tessel). The issue is only apparent when Tessel is powered over external power (not USB), but we don’t feel comfortable shipping something that is not working perfectly.

    We did another redesign of the power plant to fix the issue, and have sent out Tessel to the manufacturers for another test batch.

    What this means for scheduling:

    • Test batch: We’ve pushed out a new design to fix the power plant. We expect to get it back in about 1 to 1.5 weeks.
    • Manufacturing: Once we’ve determined that the new design works, we tell our manufacturers to go ahead. They start making them and then send us the batch in about a month.
    • Fulfillment: We send everything over to our fulfillment house, and they start packing up and sending off orders right away.
    • Shipping: Our fulfillment house will send you tracking numbers when they put your package in the mail. After that, domestic orders (USA) should receive Tessels in 2-7 business days; international orders should arrive within 2-3 weeks.

    Then you’ll have your Tessel!

    We’re working on making an excellent installation/first run experience, and we are currently setting up a forum, in addition to improving and finalizing firmware.

    Other news:

    We’ve added a link to the top of the status page that will take you to the latest updates-related post on our blog, so you can check there to make sure your information is current.

    Back to work!
    Kelsey, Jia, Jon, Eric, Kevin, and Tim

    #update #updates #tessel #technical machine #manufacturing #electrical engineering #reset #power

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